Customer Services Agent

Advertised on : 20 Apr 2017 | Closing date : 19 Jul 2017

  Job Reference : 09342

Customer Service Agent


Contract Type




£21,000 to £30,000 depending on experience


Job profile

My client, a highly prestigious company are looking for someone with a real passion for travel to join them as a Passenger Services Agent to make sure that passengers and their luggage safely board the aircraft at the right time.


Main responsibilities

·         Give passengers a warm welcome and a positive experience as you will often be the first or last person that passengers meet when they start or complete their journey

·         Carry out Passenger Service duties for both arrival and departure flight handling, including 

·         Check-In passengers ensuring security compliance and document checks are carried out accurately

·         Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries

·         Special Services, arrange meet and greet for VIP’s

·         Departure Flight preparation, seat planning

·         Arrival Flight preparation and Departure Gate reconciliation Handling

·         Host and supervise check-in facility & Staff

·         Flight Management

·         Monitor flight status to take necessary action including connection flights

·         Lost & Found enquires, Baggage Services

·         General Office housekeeping and tasks

Who we are looking for

·         Fluent English is required

·         Japanese is highly advantageous but not essential

·         Having a step forward approach to customer service, to greet, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling

·         Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard


West of London


Functional Areas : Service & Retail;Customer Service
Type of Employment : Permanent
Work Location : (London)

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