(Mandarin/Korean/Japanese) Customer Service Agent – Night Shift

Advertised on : 18 Jul 2017 | Closing date : 16 Oct 2017

  Job Reference : 09475

(Mandarin/Korean/Japanese) Customer Service Agent – Night Shift


Contract Type



Working Hours

Night shifts between 8pm-10am, 4 days on with 3 days off



£20,000 per annum


Job profile

A globally renowned apparel company are looking for an experienced customer service professional to join their team based in their offices in Central London. The ideal candidate will be fluent in either (Mandarin/Korean/Japanese) and will take a proactive attitude towards their work.

Main responsibilities

         Delivering an exceptional experience to customers across all contact channels, including telephone, email and social media within the company’s Service Level Agreement times and standards

         Act as the company’s Brand Ambassador at all times, supporting company values, policies, procedures and protecting the company and customer

         Drive sales by maximising all selling opportunities to provide expert product and styling knowledge, increase units per transaction, and average order value

         Exceed customer expectations by sourcing products for customer requests, participating in customer outreach programs, and going above and beyond to delight our customer in innovative ways

         Building strong internal and external relationships to improve the customer journey

         Take responsibility for resolving customer complaints quickly and effectively using the escalation process and turning negative situations into positive solutions

         Communicating customer feedback to the appropriate teams within the Brand, shaping improvements and innovation

         Assist with growing business needs such as translation work, new systems implementation, and marketing promotions and digital projects


Who we are looking for

·         Excellent written and oral skills in both English and either (Mandarin/Korean/Japanese)

·         You are known as the ‘social media expert’ and must understand when and where a # is acceptable

·         Excellent communication skills and a natural in building relationships

·         A creative problem solver, able to think on your feet in a quick and efficient manner

·         Strong negotiation, diplomacy and problem solving skills

·         Super Motivated with a ‘can do’ attitude

·         Tech-savvy, understands and embraces new systems, innovations and technology

·         Outstanding customer service and innate understanding of the value of the company

·         Embrace and thrive working towards targets and driving sales

·         Passionate about the brand and committed to providing the best experience to all those who come into contact with the company’s Brand

·         Excellent working knowledge of Microsoft Office, Google mail, Google+

·         A natural enthusiasm and passion for the Brand coupled with strong fashion industry knowledge

·         Able to positively embrace change and work flexibly in a 24/7 digital world

·         Excellent time management and organisational skills, with the ability to prioritise

·         Ability to both follow direction and work using your own initiative, proactively assisting customers and dealing with situations quickly and efficiently



City of London


Functional Areas : Service & Retail;Customer Service;FMCG / Luxury brand
Type of Employment : Permanent
Work Location : (London)

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