Inside Sales Agent (Russian, German, Spanish)

Advertised on : 21 Aug 2018 | Closing date : 19 Nov 2018

  Job Reference : 09593

Inside Sales Centre Agent(German or Russian speaker)




£20,000 - £24,000 per annum


Job profile


A brilliant opportunity to work for an international travel industry has arisen. Are you a recent graduate or an experienced professional who has a passion of working in the travel company?


Main responsibilities

·         Handle reservations and bookings for flights, hotels, railways

·         Ticketing, issuing, reissuing tickets and refunds on Amadeus

·         Operate the VIPS efficiently as well as other internal systems to maintain accurate and up-to-date records

·         Award mileage deduction using in-house system and VIPS

·         Call customers in case of irregular operations (cancellations of flights, delays, major strikes etc.)

·         Assist with queries from offices, Airports, other sections and other airlines to ensure smooth communications and operations

·         Carry out other duties as instructed by Supervisor/Manager

Who we are looking for

·         Mother tongue/fluent Japanese or Russian or German

·         Professional verbal and written communication skills

·         Proficient in computer skills


·         Ability to speak more than one language ( English is a must ) is preferred, including Spanish

·         Familiarity with other airlines’ Frequent Flyer Programme could be an advantage and AMADEUS system

Qualification Requirements

·         GCSE Maths & English grade C or above, or equivalent

·         Certificate or NVQ qualification in customer service, or equivalent

Work Hours

·         Flexible and able to work shifts, including weekends according to roster. Times may vary.

·         Shift 1: 08:00 to 16:30

·         Shift 2: 09:00 to 17:30






Functional Areas : Office Professionals;Sales Coordinator / Support
Type of Employment : Contract
Work Location : (London)

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