IT Support Engineer

Advertised on : 05 Oct 2017 | Closing date : 03 Jan 2018

  Job Reference : 09602



£20,000 - £30,000 per annum (depending on experience/skills)


Job profile


A Japanese IT company is seeking for a 1st/2nd Line Support Engineer


Reporting to




Main responsibilities


• Provide quality engineering services for onsite / remote day-to-day support working as a team with our partners IT staff, supporting a large Pan-European multi-branch client.

• Ticket logging, 1st – 2nd line support of desktops, servers, Cisco switches, Juniper firewall & other associated devices & acting upon monitoring system alerts.

• Provide support via telephone, email, online tickets & in-person.

• Escalating tickets to other parts of the company operations & vendors or partners, managing prompt & satisfactory resolution of support cases.



Who we are looking for



• Strong & clear commitment to customer satisfaction coupled with the drive to progress own technical skills

• 1 year or more experience in IT infrastructure industry

• Strong communication skill with clients or end users

• Good team player

• Find sale opportunities and liaise sale/pre-sales

• Highly proficient in Microsoft Office products (Outlook, Word, Excel, Visio, Power Point)

• Product knowledge for BackupExec, ARCserve, MDT, SCCM, SEP operation

• Operating system knowledge: Windows 7/8/10, Windows 2008 R2, Windows 2012 R2

• Experience with Windows services: AD, DHCP, DNS, GPO, Pinter queues, Shared folders

• WAN/LAN network troubleshooting



• Cisco switch & router hands-on experience

• Juniper SSG/SSL-VPN hands-on experience

• Vmware vSphere hands-on experience

• MCTS Windows 7(and/or 8) & MCTS Windows Server 2008 (and/or 2012)

• Cisco CCNA

• 1 year or more experience working in a Japanese company


Language requirement


• English: Business level









Standard business hours 08:30 - 17:00, Mondays to Fridays.


Starting date






Candidate must be eligible to work in the UK without any restrictions as no visa support given


Functional Areas : IT;Helpdesk / Support
Type of Employment : Permanent
Work Location : (London)
Salary Description : 20-30K annual

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