Ecommerce Operations Assistant

  
Advertised on : 11 May 2018 | Closing date : 09 Aug 2018

  Job Reference : 10025


Ecommerce Operations Assistant

 

Salary

£16,000 to £20,000 per annum (depending on experience)

 

Contract Type

Full-time permanent contract

 

Location

London, UK

 

Company Profile

Rapidly expanding British ecommerce company seeks a new operations assistant to report to the operations manager of the ecommerce department.

 

Main Responsibilities

·            Answer all incoming customer queries via email across all European platforms.

·            Provide an excellent service to customers ensuring they receive a prompt and courteous service.

·            Process customer orders and organise returns/exchanges of goods.

·            Liaise with warehouses on packing and shipments.

·            Work towards group and individual KPIs/targets.

·            Update and generate sales reports on a monthly basis.

·            Place orders with suppliers.

·            Improve current operation processes by setting and maintaining automated data processes.

·            Use data modelling practices to analyse clients’ needs and suggest operational improvements.

·            Schedule and lead meetings with clients on specific lines of the business.

·            Assist with all aspects of administrative management, directory maintenance, logistics (relocation), equipment and storage.

·            General adhoc administrative and accounting duties.

 

Candidate Requirements

·            Excellent fluency in written and spoken English.

·            Excellent customer service skills.

·            Knowledge of Microsoft Word and Microsoft PowerPoint.

·            Excellent Knowledge of Excel (inc. basic formulas and Pivot Tables).

·            Effective presentation and communication skills.

·            Good organisational skills and attention to detail.

·            Clear and confident phone manner.

·            Ability to provide a high level of service even under pressure in a busy environment.

·            Flexible, positive and professional work approach.

·            Beneficial: Previous administrative work experience.

·            Beneficial: Fluency in Japanese/German/Italian/French/Spanish.

·            Beneficial: Experience of customer service/dealing with difficult customers.

 

Working Hours

TBC

 

Benefits

·            Full training provided.

 

Starting Date

ASAP

 

VISA

Candidates must have full eligibility to work in the UK as VISA sponsorship cannot be provided. Temporary VISA holders are welcome to apply (Tier-5, etc.).

 

Functional Areas : Office Professionals;Other
Type of Employment : Permanent
Work Location : (London)
Salary Description : £16,000 to £20,000

   
 
 
If you encounter difficulties, please click here for technical assistance.

 
This site is best viewed in 1024x768 , Microsoft Internet Explorer version 8 or above and Firefox version 3.5 or above