Ecommerce Operations Assistant

Advertised on : 11 May 2018 | Closing date : 09 Aug 2018

  Job Reference : 10025

Ecommerce Operations Assistant



£16,000 to £20,000 per annum (depending on experience)


Contract Type

Full-time permanent contract



London, UK


Company Profile

Rapidly expanding British ecommerce company seeks a new operations assistant to report to the operations manager of the ecommerce department.


Main Responsibilities

·            Answer all incoming customer queries via email across all European platforms.

·            Provide an excellent service to customers ensuring they receive a prompt and courteous service.

·            Process customer orders and organise returns/exchanges of goods.

·            Liaise with warehouses on packing and shipments.

·            Work towards group and individual KPIs/targets.

·            Update and generate sales reports on a monthly basis.

·            Place orders with suppliers.

·            Improve current operation processes by setting and maintaining automated data processes.

·            Use data modelling practices to analyse clients’ needs and suggest operational improvements.

·            Schedule and lead meetings with clients on specific lines of the business.

·            Assist with all aspects of administrative management, directory maintenance, logistics (relocation), equipment and storage.

·            General adhoc administrative and accounting duties.


Candidate Requirements

·            Excellent fluency in written and spoken English.

·            Excellent customer service skills.

·            Knowledge of Microsoft Word and Microsoft PowerPoint.

·            Excellent Knowledge of Excel (inc. basic formulas and Pivot Tables).

·            Effective presentation and communication skills.

·            Good organisational skills and attention to detail.

·            Clear and confident phone manner.

·            Ability to provide a high level of service even under pressure in a busy environment.

·            Flexible, positive and professional work approach.

·            Beneficial: Previous administrative work experience.

·            Beneficial: Fluency in Japanese/German/Italian/French/Spanish.

·            Beneficial: Experience of customer service/dealing with difficult customers.


Working Hours




·            Full training provided.


Starting Date




Candidates must have full eligibility to work in the UK as VISA sponsorship cannot be provided. Temporary VISA holders are welcome to apply (Tier-5, etc.).


Functional Areas : Office Professionals;Other
Type of Employment : Permanent
Work Location : (London)
Salary Description : £16,000 to £20,000

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