Network Support Engineer

Advertised on : 03 Aug 2018 | Closing date : 01 Nov 2018

  Job Reference : 10204

Japanese Speaking Network Support Engineer

[About This Position]

Our client is a Japanese-owned telecommunications company, one of the leaders on the European market. They are looking for a fluent Japanese-English bilingual speaker to join their diverse staff as a Network Support Engineer at their state-of-the-art communications facility in London’s Zone 2. This is a full-time position with generous benefits, and could be a wonderful opportunity to make your first step into IT .

 [Position Responsibilities]

·         Processing and reporting customer complaints/feedback, reporting on troubleshooting progress

·         Handle the company’s domestic Japanese services; contacting customers and teams in Japan

·         Working within own and together with other teams, including those at other branches, to troubleshoot and solve problems

·         Recording all relevant technical information and updating the ticketing system

·         Creating monthly reports and updating documentation for end customers

[Required Language Skills]

Proficiency in both Japanese and English languages is required.

[Necessary/Beneficial Skills]

·         Good communication skills in both English and Japanese

·         Proficient user of Office software

·         Experience of customer service or call centre work (2 years or more) would be beneficial

·         Experience in the IT industry, e.g. at helpdesk positions, would also be beneficial

·         Experience with networks and networking protocols (Ethernet, TCP/IP, ADSL or Fibre cabling, Server or Cisco knowledge) is a strong plus


Up to £26,000 per annum (depending on experience)


Generous paid leave; travel paid for by the employer; private medical insurance; medical check-ups; pension contributions; childcare vouchers; friend introduction bonus scheme; training trips

[Working Hours]

Monday to Friday; 09:00 to 17:30

[Office Location]

London, Zone 2


Applicants will need to be in possession of a valid UK working visa, as no visa sponsorship is provided. Applicants on short-term visas may be considered, please ask.


Functional Areas : IT;Helpdesk / Support;Network Engineer;Other
Type of Employment : Permanent
Work Location : (London)
Salary Description : £24k - £26k

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