Sales Consultant-Mandarin Speaker
A British Luxury Fashion House
£18,500 + Commission / yearly
40hrs / a week
§ Achieve sales targets.
§ Identify customer needs and associate with merchandise in stock.
§ Introduce related sales when appropriate.
§ Organise alterations for customers as required.
§ Process sales through the till and PDQ.
§ Ensure sales are closed courteously and any after-sales service completed competently.
§ Record lost sales and pass to Manager daily.
§ Maintain a thorough knowledge of stock.
§ Ensure all stock is clean, tidy and well presented.
§ Transfer stock to other stores as required.
§ Unpack and put away deliveries.
§ Complete store paperwork as required.
§ Identify current merchandise used for display / advertising.
§ Acquire knowledge of display techniques and their value as visual aids to selling.
§ Maintain the high standard of customer service required by the Company.
§ Contact the Manager if any query cannot be satisfactorily dealt with.
§ Deal with telephone queries promptly and courteously.
§ Watch for and immediately report theft or any other causes of shrinkage.
Systems and Procedures
§ Know and adhere to the Company / Store Rules and Regulations.
§ Maintain required standard of dress and appearance.
§ Understand and adhere to Company procedures on: breaks, days off on rota, holidays, absences etc.
§ Ensure that refunds, returns and exchanges have correct management authorisation.
§ Ensure the correct use of tills and deal correctly with recognised methods of payment.
§ Ensure administrative duties are carried out efficiently and managerial authorisation is obtained where necessary.
- Experience in Men’s/woman’s wear and accessories.
- Good customer service and selling skills, high personal standards and pleasant manner.
- Ability to learn and work as part of a team.
- Have a positive and flexible attitude and be honest and reliable.
Proficiency in English and Mandarin languages is required.
Applicants will need to be in possession of a valid UK working visa, as no visa sponsorship is provided.
Temporary VISA holders (Tier-5, etc.) are welcome to apply.