Senior Sales Consultant

Advertised on : 02 Nov 2018 | Closing date : 31 Jan 2019

  Job Reference : 10349

Mandarin Speaker-Senior Sales Consultant


Company Profile

 A British Luxury Fashion House



 Senior Sales Consultant



   £18,500 to £22,000 /yearly

 Depending on experience


Work Days/Hours


    5days per week including Saturday


Contract Type

 Full time



 Central London

Main Responsibilities


§  Achieve sales targets.

§  Identify customer needs and associate with merchandise in stock.

§  Introduce related sales when appropriate.

§  Organise alterations/pinning/measuring  for customers as required.

§  Process sales through the till and PDQ.

§  Ensure sales are closed courteously and any after-sales service completed competently.

§  Record lost sales and pass to Manager daily.

Store Procedures

§  Maintain a thorough knowledge of stock.

§  Ensure all stock is clean, tidy and well presented.

§  Transfer stock to other stores as required.

§  Unpack and put away deliveries.

§  Complete store paperwork as required.

§  Identify current merchandise used for display / advertising.

§  Acquire knowledge of display techniques and their value as visual aids to selling.

Customer Service

§  Maintain the high standard of customer service required by the Company.

§  Contact the Manager if any query cannot be satisfactorily dealt with.

§  Deal with telephone queries promptly and courteously.

§  Watch for and immediately report theft or any other causes of shrinkage.

Systems and Procedures

§   Know and adhere to the Company / Store Rules and Regulations.

§  Maintain required standard of dress and appearance.

§  Understand and adhere to Company procedures on: breaks, days off on rota, holidays, absences etc.

§  Ensure that refunds, returns and exchanges have correct management authorisation.

§  Ensure the correct use of tills and deal correctly with recognised methods of payment.

Ensure administrative duties are carried out efficiently and managerial authorisation is obtained where necessary.



  • Experience in Men’s/woman’s wear and accessories.
  • Good customer service and selling skills, high personal standards and pleasant manner.
  • Ability to learn and work as part of a team. 
  • Have a positive and flexible attitude and be honest and reliable.



 Proficiency in English and Mandarin languages is required.


 Applicants will need to be in possession of a valid UK working visa, as no visa sponsorship is provided.  

 Temporary VISA holders (Tier-5, etc.) are welcome to apply.


Functional Areas : Service & Retail;Customer Service
Type of Employment : Permanent
Work Location : (London)

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