Passenger Services Agent

Advertised on : 30 May 2019 | Closing date : 28 Aug 2019

  Job Reference : 10631


Company Profile 

 Airline Company

 Passenger Services Agent

  £17,925 + Shift allowance + premium shift pay

 (this is not fixed and will increase depending on what shifts they do).

Work Days/Hours 
 Shift pattern is 4 days on 2 days off

 the earliest shift will start at 5am therefore candidates must be able to get to the airport before this time.

Contract Type 
 PermanentProbationary period 6 months

 Heathrow Airport Terminal

Main Responsibilities 
 •Check-In passengers ensuring security compliance and document checks are carried out accurately

  •Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries

  •Special Services, arrange meet and greet for VIP’s

  •Departure Flight preparation, seat planning    Etc..


   •Airline/Airport experience

   •Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard

   •GCSE Maths & English grade C or above, or equivalent

   •Certificate or NVQ qualification in customer service, or equivalent


 Fluent English and Japanese



 YMS(Tier5) is availavle. (Mmust have at least 18 months remaining on their status.)


Functional Areas : Service & Retail;Customer Service
Type of Employment : Permanent
Work Location : (London)
Salary Description : £17,925 + Shift allowance + premium shift pay

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