Passenger Services Agent
£17,925 + Shift allowance + premium shift pay
(this is not fixed and will increase depending on what shifts they do).
Shift pattern is 4 days on 2 days off
the earliest shift will start at 5am therefore candidates must be able to get to the airport before this time.
Permanent（Probationary period 6 months）
Heathrow Airport Terminal
•Check-In passengers ensuring security compliance and document checks are carried out accurately
•Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries
•Special Services, arrange meet and greet for VIP’s
•Departure Flight preparation, seat planning Etc..
•Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard
•GCSE Maths & English grade C or above, or equivalent
•Certificate or NVQ qualification in customer service, or equivalent
Fluent English and Japanese
YMS(Tier5) is availavle. (Mmust have at least 18 months remaining on their status.)