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German Speaking ISA

役職名: German Speaking ISA
雇用形態: 正社員
勤務地: London
職種:
給与: £20-24
Start date: 02 Jul 2020
求人ID: 11062
お問い合わせ情報: Mie Hiraoka
お問い合わせ先: Mie.Hiraoka@jac-recruitment.com
掲載日: 約2ヶ月 前

A leading Airline is looking for a German Speaking Call Centre Agent

 

Salary

£20,000-24,000 (including shift allowance)

Type of word

Permanent ( 6 month probation period)

Starting date

ASAP

Working Hours

Including weekends / public holidays

1: 08:00 to 16:30

2: 09:00 to 17:30

Location

City of London

Resposibilities

·        Handle reservations and bookings for flights, hotels, railways, including their Frequent Flyer Programme related queries/requests

·        Ticketing, issuing, reissuing tickets and refunds on AMADEUS system

·        Operate the VIPS efficiently as well as other internal systems to maintain accurate and up-to-date records

·         Award mileage deduction using AMADEUS system

·         Call customers in case of irregular operations (cancellations of flights, delays, major strikes etc.)

·         Assist with queries from other offices, Airports, other sections and other airlines to ensure smooth communications and operations

·        Carry out other duties as instructed by Manager/Assistant Manager & Supervisor Essential

Essential Skills

·        Fluent Verbal and written communication skills in German and English

·        Professional verbal and written communication skills

·        Proficient in computer skills

 

Desirable

·        Familiarity with other airlines’ Frequent Flyer Programme could be an advantage and AMADEUS system

·        GCSE Maths & English grade C or above, or equivalent  Certificate or NVQ qualification in customer service, or equivalent

Training

Thorough training will be provided