Company: Global Technology Company
Position: Dynamics 365 CRM Consultant
Location: UK (Fully Remote)
Salary: £45,000 – £60,000
Visa: No Sponsorship Available
Job Responsibilities:
1. Dynamics 365 CRM Administration & Enhancement
Support, configure, and maintain Microsoft Dynamics 365 CRM solutions.
Gather business requirements and translate them into effective CRM configurations.
Manage users, security roles, workflows, dashboards, and system settings.
Identify opportunities to improve CRM functionality and user experience.
2. CRM Projects & System Integration
Participate in Dynamics 365 implementation and enhancement projects.
Support integrations between Dynamics 365 and other business applications.
Work with internal and external stakeholders to ensure successful project delivery.
Assist with data migration and system upgrades.
3. User Support & Training
Provide 2nd and 3rd line support for Dynamics 365 users.
Investigate and resolve CRM-related issues.
Create user documentation and deliver training sessions when required.
Promote best practices and encourage CRM adoption across the business.
4. Testing & Continuous Improvement
Support SIT and UAT activities for new releases and enhancements.
Monitor system performance and data quality.
Recommend process improvements and automation opportunities using Power Platform tools.
Experience
5+ years of experience working with Microsoft Dynamics 365 CRM.
Hands-on experience with Dynamics 365 Sales, Customer Service, or Marketing modules.
Experience gathering business requirements and working directly with end users.
Basic understanding of CRM integrations and data migration activities.
Strong communication and stakeholder management skills.
Experience working in an Agile environment is preferred.
Japanese language is a plus.
We regret to inform applicants that only shortlisted candidates will be notified. Thank you for understanding.