SUMMARY
Oversees the overall operations through management planning with a set objective and goal to maximize the productivity of the department.
Manage the operational and fiscal activities of the department.
Plan and develop systems and procedures to improve the operating quality and efficiency of the department.
Supervise staff in accordance with company procedures.
Responsible for hiring, training, and coaching employees.
PRIMARY RESPONSIBILITIES
Adhere to, train and advise team in areas of Customs Brokerage Regulations
Monitor team performance against company standards and department goals; regular audit of shipment documents and accounting
Monitor problem files and implement corrective action when needed
Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing
Monitor staff training needs; identify and develop training objectives
Conduct regular staff meetings; communicate department goals and expectations
Daily follow-up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins
Escalate any unresolved issues or risks before they materially impact the company
Work closely with other departments and branches to deliver high level of service to customers