Service Coordinator

Company: Manufacturing 

Position: Service Coordinator

Employment Type: Full-time/Permanent 

Working hours: 5 days a week

Work Arrangement: Office Based 

Key Responsibilities: 

• Managing the end-to-end service process, from initial customer contact and quotation through to order acceptance, service delivery, and job closure

• Coordinating engineers worldwide to carry out the installation, repair, and support of company products

• Acting as the primary point of contact for incoming service requests, including fault identification and issue logging

• Providing customers with accurate updates and feedback on service activities and completed work

• Collaborating with Sales, Engineering, and Product teams to introduce support services for new products and maintain high-quality after-sales support

• Building strong relationships with customers, parent companies, and dealers across the UK and international markets

• Supporting the implementation of procedures to ensure accurate recording and effective management of departmental activities

Mandatory Requirements: 

• A degree, apprenticeship, or equivalent technical qualification in electrical/electronic engineering, computer systems, information technology, marine engineering, or a related technical discipline

• A strong interest in electrical and electronic engineering, computer systems, and technology, combined with a commitment to continually expanding technical knowledge and skills

• The ability to interpret technical documents and product specifications

• Proficiency in the use of Microsoft Office applications

• Excellent communication and organisational abilities

• A proactive, customer-oriented approach to problem-solving

Preferrable Requirements:

• Experience in service coordination, technical support, engineering, or customer support roles

• Knowledge of marine electronics, navigation systems, or related technical products

• Experience working in an international business environment