Company: Global Retail Company
Position: Infrastructure Specialist
Contract: 1-year fixed term contract
Location: London (Hybrid) or Amsterdam (Hybrid)
Salary: 60,000 – 65,000 GBP + 10% Bonus
Job responsibilities:
1. Office IT Operations & Service Delivery
Corporate Workplace Operations: Manage daily IT infrastructure across EMEA offices and showrooms, covering corporate hardware lifecycles (Windows/MacOS), M365 systems, conferencing technology, and automated onboarding/offboarding workflows.
Vendor SLA Management: Manage local and regional hardware vendors, telecom partners, field support agencies, and POS providers, holding them accountable to strict ticket resolution timelines via ServiceNow.
Asset Management & Playbooks: Build and update detailed IT asset registers alongside infrastructure configurations, store deployment playbooks, and standardized troubleshooting runbooks.
2. Information Security, Governance & Compliance
Endpoint Protection: Enforce corporate cybersecurity standards across all endpoints using modern Identity Lifecycle mechanisms (Entra ID/Azure AD) and device compliance tools (Microsoft Intune/MDM).
Threat & Risk Management: Monitor, identify, and remediate environment vulnerabilities. Support penetration testing schedules, deploy Multi-Factor Authentication (MFA), and maintain device encryption policies.
Data Protection Compliance: Ensure all localized retail systems and warehouse practices comply directly with GDPR, IT General Controls (ITGC), and corporate data breach prevention playbooks.
3. Warehouse Tech Readiness & 3PL Coordination
Logistics Network Engineering: Act as the primary technical point of contact during third-party logistics (3PL) partner onboarding, warehouse moves, and facility expansions.
Secure Environment Bridging: Establish and maintain secure, high-availability VPN tunnels and SD-WAN routing paths between our core network and external 3PL environments.
RF & Hardware Onboarding: Configure and manage localized warehouse hardware, including RF guns, industrial handheld scanners, barcode label printers, and dedicated logistics VLANs.
Network Security Guardrails: Manage firewall rules, routing rules, and strict IP whitelisting to ensure 3PL integrations align with corporate cybersecurity frameworks.
Experience
10+ years of progressive, hands-on experience in IT Infrastructure, Network Engineering, and Technical Operations roles.
- Modern Device Governance: Mastery of endpoint management through Microsoft Intune / MDM solutions and user access lifecycles inside Entra ID (Azure AD).
Sector Background: Documented experience supporting multi-site environments within Retail, Fashion, Logistics/Supply Chain, or Fast-Paced Hospitality brands.
Store Tech Fluency: Expert understanding of physical retail tech stacks, including modern POS ecosystems, network payment routing, mobile registers, and store-wide coverage WiFi deployment.
We regret to inform applicants that only shortlisted candidates will be notified.
Thank you for understanding.
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