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Field Service Engineer in Ireland

Job title: Field Service Engineer in Ireland
Contract type: Permanent
Location: _Europe
Specialisation:
Salary: £50K - £80K
Start date: 04 Jun 2020
Job Reference: 11041
Contact details: Fumiko Mangyoku
Contact email: Fumiko.Mangyoku@jac-recruitment.com
Job published: about 1 month ago

Title  Field Service Engineer

 

Salary

 

€30,000 -65,000 

 

Job profile

 

A Japanese global manufacturing company is looking for someone that can handle field service engineering activities to company customers.

 

 

Main responsibilities

 

·       Receive service calls from customers; determining customer needs, problems and responding accordingly.

·       Provide over-the-phone consultation and advice to customers; including emergency situations, as well as schedule and repair Company products at customer site.

·       Perform preventative maintenance on Company products.

·       Establish and manage a local maintenance service structure.

·       Inspect and evaluate customer usage of Company products.

·       Provide training to customers in usage and maintenance of Company products.

·       Provide application support on Company products to customer.

·       Liaison between customer and Applications Programmer for customer requests involving a change in applications.

·       Research market needs and customer applications of Company products.

·       Submit application report to management in a timely manner.

·       Support sales activities, whilst establishing and maintaining a good relationship with customers.

·       Participate in sales meetings as required.

·       Submit various reports: such as service reports, weekly report, and expense report to management in a timely manner.

·       Receive follow-up and additional training on Company products in Japan.

·       Responsible for maintaining company parts and tools.

·       Minimize downtime of systems.

 

 

Qualification

 

·       Degree in Electrical Engineering or equivalent combination of education and experience.

·       Has previous work experience in a similar position.

·       Driving License preferable

·     Japanese language skill will be advantageous

 

Location Ireland