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IT Helpdesk Administrator

Job title: IT Helpdesk Administrator
Contract type: Permanent
Location: London
Specialisation:
Salary: GBP 25K
Start date: 05 Mar 2020
Job Reference: 11000
Contact details: Mitsuo Sawai
Contact email: Mitsuo.Sawai@jac-recruitment.com
Job published: about 1 month ago

Title 

 

IT Helpdesk Administrator

 

Salary

 

£25,000 per annum

 

Job profile

 

A Japanese global trading company is looking for An IT Helpdesk Administrator.

 

 

The Department

 

The C&C department is the IT department of the company. Its responsibility to plan and manage all IT functions of the Company within the Europe/Russia/NIS region.

 

The Job

 

IT Helpdesk Administrator is the first point of contact when employees in London and other offices within the Europe/Russia/NIS region requires assistance in IT matters. This could range from trouble-shooting IT issues to actively managing stocks of PCs, company mobiles, ipad devices. They will also have to liaise with Tokyo HQ as and when is necessary.

 

Qualifications

 

Educated to degree level (preferred).

 

Principal Accountabilities

 

·      First line provision of hardware, software, network and telephony support to users throughout the region.

 

·      Support of client connectivity and technical problem resolution.

 

·      Installation, configuration and administration including connection to Microsoft Windows network domain.

 

·      Assisting Department with Network, Server and IT Security issues.

 

·      Liaison with service providers.

 

·      Managing the appropriate consumables and spare parts.

 

·      Recording expenses.

 

·      Updating computer records.

 

·      Processing registration of new users.

 


Person Profile

 

·    At least 2 years proven IT support/ helpdesk experience within an office environment.

 

Principal Competencies

 

·    Excellent communicator who is flexible and enthusiastic.

 

·    A person who works their own when needed but also able to work as part of a small team.

 

·    Ability to communicate effectively with users in a huge number of different countries.

 

·    Ability to prioritize responsibilities and to work under pressure.

 

·    Actively challenge new things/technology.

 

Location

 

London

 

Hours

 

35 hours per week

Mon – Fri: 09:00am - 05:00pm

 

Benefits

 

After successful completion of probation period:

 

 

·

Pension

 

 

·

Life Insurance

 

 

·

Private Health Insurance

 

 

·

Personal Travel Insurance

 

 

·  Interest-Free Season Ticket Loan

 

 

·

Holiday

Starting date

 

As soon as possible

 

Visa

 

Eligible to work in the UK without any restriction

 

About our client

 

Trade industry