IT Helpdesk Administrator

Job title: IT Helpdesk Administrator
Contract type: Permanent
Location: London
Salary: GBP 25K
Start date: 05 Mar 2020
Job Reference: 11000
Contact details: Mitsuo Sawai
Contact email:
Job published: about 1 month ago



IT Helpdesk Administrator




£25,000 per annum


Job profile


A Japanese global trading company is looking for An IT Helpdesk Administrator.



The Department


The C&C department is the IT department of the company. Its responsibility to plan and manage all IT functions of the Company within the Europe/Russia/NIS region.


The Job


IT Helpdesk Administrator is the first point of contact when employees in London and other offices within the Europe/Russia/NIS region requires assistance in IT matters. This could range from trouble-shooting IT issues to actively managing stocks of PCs, company mobiles, ipad devices. They will also have to liaise with Tokyo HQ as and when is necessary.




Educated to degree level (preferred).


Principal Accountabilities


·      First line provision of hardware, software, network and telephony support to users throughout the region.


·      Support of client connectivity and technical problem resolution.


·      Installation, configuration and administration including connection to Microsoft Windows network domain.


·      Assisting Department with Network, Server and IT Security issues.


·      Liaison with service providers.


·      Managing the appropriate consumables and spare parts.


·      Recording expenses.


·      Updating computer records.


·      Processing registration of new users.


Person Profile


·    At least 2 years proven IT support/ helpdesk experience within an office environment.


Principal Competencies


·    Excellent communicator who is flexible and enthusiastic.


·    A person who works their own when needed but also able to work as part of a small team.


·    Ability to communicate effectively with users in a huge number of different countries.


·    Ability to prioritize responsibilities and to work under pressure.


·    Actively challenge new things/technology.








35 hours per week

Mon – Fri: 09:00am - 05:00pm




After successful completion of probation period:








Life Insurance




Private Health Insurance




Personal Travel Insurance



·  Interest-Free Season Ticket Loan





Starting date


As soon as possible




Eligible to work in the UK without any restriction


About our client


Trade industry