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Japanese Speaking Project/Account Manager

Job title: Japanese Speaking Project/Account Manager
Contract type: Permanent
Location: London
Specialisation:
Salary: £35K - £50K
Start date: 15 Oct 2020
Job Reference: 11144
Contact details: Masumi Shibui
Contact email: masumi.shibui@jac-recruitment.com
Job published: 9 days ago

Japanese Speaking Project/Account Manager

 

Contract Type

Permanent

Salary

£35,000-45,000 per annum depending on experience

 

Responsibilities

·         Developing and managing relationships with key internal stakeholders and existing Japanese based clients

·         Have responsibility for all Japanese > English > Japanese communication

·         Owning the assigned designated operational areas and clients.

·         Managing and developing campaigns and delivering objectives.

·         Management of email, chat and telephony campaigns, driving KPI's and operational performance

·         Coaching, training, and developing Team Leaders.

·         Helping to build a high-performance culture.

·         Driving Customer Experience during every contact.

 

Who we are looking for

 

·         Native level presentation, verbal and written communication skills in both Japanese and English is essential.

·         Experience of managing accounts for outsourced services as an Account Manager or at least 2 years of Team Leader / Manager experience within a contact centre environment.

·         Experience of managing delivery teams and working collaboratively with support functions

·         Experience of working in a games environment or a keen interest in gaming.

Language requirement

 

Native level of Japanese and Fluent English are essential

 

Location

London