Japanese speaking Customer Service Advisor

Job title: Japanese speaking Customer Service Advisor
Contract type: Permanent
Location: [England - Midlands]
Salary: up to £25K
Start date: 15 Mar 2021
Job Reference: 11253
Contact details: Emika Yamauchi
Contact email:
Job published: about 1 month ago

Japanese-speaking Customer Service Advisor

Contract Type

Permanent, 40 hours per week





Working hours

8am - 4:30pm, Monday – Friday


Main Responsibilities

• Maintain excellent customer service at all times, taking full responsibility for customer issues and resolving them on first contact where possible

• Demonstrate a high standard of customer engagement/care/excellence skills to provide quality support to all customers

• Promote the company’s services to both existing and new customers

• Compliance with all company procedures and regulatory requirements, particularly in respect of data protection

• Compliance with AML, Health & Safety, ISMS Policies and Procedures

• Maintain up to date knowledge of new policies and procedures through regular awareness training

• Responsible for accurate and appropriate data entry on customer accounts

• Possess a fun and approachable attitude towards all customers, whilst being fair, impartial, reasonable, consistent and open-minded

• Manage and maintain a fun environment whilst answering customer questions and maintaining an appropriate tone within the chat room for all players to enjoy, ensuring conversation flows in a lively environment making sure all customers feel at home and welcome

• Live Support: To give accurate and concise information in a professional manner and deal with, in the same manner as a call, taking security into consideration