Payment Operations Controller

Job title: Payment Operations Controller
Contract type: Permanent
Location: London
Salary: £25K - £35K
Reference: en-33184
Job Reference: 11195
Contact details: Masue Kikuchi
Contact email:
Job published: February 24, 2021 15:29

Payments Operations Controller

(Fluent in Japanese and English language essential) 


£25,000 to £35,000 per annum or equivalent in JPY


Job Profile

This is a newly created and exciting opportunity to join a leading global organisation providing Fintech payment services.  As the Payments Operations Controller you will work very closely with both the Chief Operating Officer and the Managing Director, to help the business overall objectives.


The role will be supporting end-users by assuring smooth payment services, and will be responsible for liaising with clients and the company’s local banks in Japan.


Main Responsibilities

       The role of Payment Operations Controller is a newly created role and has full responsibility for implementing all payment processing procedures, undertaking regular reviews to help improve operational efficiency.

       You will work closely with a client’s payment processor and manage the contractual agreement and working relationship with them, with the overall aim to ensure the accurate and timely processing of payments.

       The successful applicant will be responsible for the management and reconciliation of the cash model.

       Other responsibilities include tracking and monitoring failed payments with a view to resolve, preparation and delivery of payment forecasts, along with working closely with IT and continuous improvement teams.


Who we are looking for

       Previous experience in payments, bank reconciliations

      Good understanding of technical integrations of online payment platforms

      Client relationship management skill

       Advanced experience working on Excel

       Knowledge of sftp file transfer protocol

       Extensive stakeholder management experience both internally and externally

       Ability to liaise with stakeholders across various time zones

       Ability to manage and deliver on contractual agreements

       Master communicator across various channels

       Strong commercial acumen




For UK office :        Eligibility to work in the UK without restriction

For Tokyo Office :   Eligibility to work in Japan without restriction