Payment Risk and Fraud Analyst

Job title: Payment Risk and Fraud Analyst
Contract type: Permanent
Location: [England - Midlands]
Salary: up to £25K
Start date: 15 Mar 2021
Job Reference: 11251
Contact details: Emika Yamauchi
Contact email:
Job published: about 1 month ago

Payment Risk and Fraud Analyst


Contract Type






Main Responsibilities

         Working within the Payments Risk Operations team to perform initial investigations and take immediate corrective actions. This may include communications with cross-function departments, payment providers and third party organisations.

         Analysing transactional data to mitigate fraud and financial losses

         Monitoring player activity and reviewing gameplay for signs of collusion, passing of funds and other

         prohibited acts

         Actively striving to improve the methods and formulas of controlling risks

         Identification of appropriate chargebacks to contest, defending the disputes with 3rd party banking providers and seeing the process through to settlement

         Perform root cause analysis of losses to turn data into actionable information for improvement

         Ensure all the company policies and procedures, including the ISMS are adhered to. In addition to AML

         responsibilities and duties

         Have solid analytical skills and commercial sense. Ability to use financial indicators to defend malicious chargebacks

         Feed the latest trends into a rules-based system to protect against future company losses. Manage payment risks to ensure the company is following compliance and risk management best practices.

         Compare international service suppliers and develop a better service line.

         Take ownership of the development of the international strategy, forecast accuracy at customer level

         Full P&L ownership, improving all international customers, and also deliver a written plan with key strategic markets and targeting retailers

         Personal ownership for entering the key markets in Japan

          Work closely with the Finance Business Partner and marketing teams

         Ensure all the company policies and procedures including the ISMS are adhered to.

         Conduct profound competitor researches in order to identify the areas for improvement

Conduct research with your culture understanding of the market


Skills and knowledge required


         Native Japanese

         The ability to work well and adapt in faced paced environments.

         Has excellent written and verbal communication skills in both Japanese and English

         Is naturally personable and a “people person”, able to quickly and effectively develop business relationships internally and with external organisations and partners.

         Will have a commercial mind-set.

         Can be analytical in thought process and understands ROI and CPA models.

         Has the ability to intake, analyse and condense information to relay to the team

         Has the ability to process and interpret vast amounts of data, both financial and analytical, to aid decision making

         Has an analytical mind with a high level of attention to details

         Has a strong commercial sense, understanding the bigger picture on a business level

         Is proficient in the use of MS Office software: producing accurate and timely reports and excelling at processing data into analysis using MS Excel, PowerPoint and other necessary toolkits

         Is able to act with integrity at all times and appropriately working with confidential data 

         Can understand the balance of risk controlling with customer experiences

         Appreciates Anti-Money Laundering principals and regulations

         Is independently minded and capable of managing and prioritising their own workload in a highly pressured environment

         Understands banking/payment products and associated monetary flows

A passion and an interest in online gaming or knowledge of commuter science would be a bonus