Position
Forwarding Customer Service / Operator
Location
Milan, Italy
Job Responsibilities
This position is responsible for handling both customer service and operational tasks within the forwarding business.
1. Forwarding Operations
You will manage end-to-end import/export operations for both air and ocean freight.
Handle import and export shipment operations
Coordinate with airlines, shipping lines, and service providers
Manage transportation schedules
Arrange customs clearance and delivery
Liaise with overseas offices within the company
2. Customer Service
Act as the primary point of contact for customers regarding transportation matters.
Respond to customer inquiries
Provide shipment status updates and follow-ups
Prepare quotations and related documentation
Coordinate with customers on various requirements
Collaborate with internal departments
Requirements
Mandatory
Experience in customer service or operations within the forwarding industry
Practical experience in import/export operations
Ability to work independently and contribute immediately
Preferred
Experience handling both air and ocean freight
Experience working in Japanese or Japanese-affiliated companies
Japanese language communication skills
Employment Conditions
Salary: €30,000 – €36,000 per year (12 months + 2 months bonus)
Working Style: 5 days per week in the office
Benefits: Transportation expenses provided
Ideal Candidate
Strong communication skills with customers
Team-oriented and able to collaborate effectively
Proactive in identifying issues and driving improvements
Flexible and adaptable, with the ability to think and act independently