Sales Support Coordinator
IT Company
【Location】
City
【Employment Type】
Permanent, Full-time
【Salary】
£28K - £30K (depending on experience)
【Working Hours】
Mon-Fri 9:00am - 5:00pm / on-site
【Start Date】
As soon as possible
【Job Overview】
The Sales Support Coordinator is responsible for providing administrative, commercial, and operational support to the Sales Department. The role involves preparing ICT-related quotations, maintaining sales and billing information, managing documentation, and supporting reporting activities, enabling the sales team to focus on customer engagement and business development.
【Key Responsibilities】
• Prepare quotations, proposals, and other commercial documentation for products and services
• Support sales and profit management activities in collaboration with Account Managers and relevant departments
• Coordinate with internal departments, group companies, and suppliers, including cost verification activities
• Manage sales administration processes, including invoice requests, PO management, recharge activities, and SQ registrations
• Maintain data within Salesforce, Coupa, and other business systems
• Produce regular and ad hoc reports
• Manage billing cycles and renewal quotation activities
• Maintain and organise sales-related documents, including quotations, contracts, and operational records
• Communicate with customers, suppliers, and internal stakeholders
• Attend departmental meetings and support ad hoc projects and requests
• Visit customer sites when required
【Requirements】
Essential
• Strong written and verbal communication skills in both Japanese and English
• Ability to prioritise workloads, manage multiple tasks, and meet deadlines
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Ability to work independently and take ownership of assigned tasks
• Experience handling customer and business enquiries professionally
• Strong interpersonal skills and the ability to collaborate across departments
• Strong problem-solving and analytical skills
• Proactive approach to identifying issues and recommending solutions
Desirable
• Experience in sales support, sales administration, or sales operations
• Experience within the ICT, telecommunications, networking, or data centre industry
• Knowledge of WAN and LAN technologies
• Experience using Salesforce, Coupa, or similar business systems
• Knowledge of quotation, billing, and contract management processes
• Experience coordinating with stakeholders across different countries and business functions