Inside Sales Centre Agent (Japanese Speaking)

Job Title: Inside Sales Centre Agent (Japanese Speaking)

Location: London: 

Salary: Around GBP 24K (*This package is inclusive of average bank holiday premium shift pay and a non-guaranteed annual bonus which is around 1 month's salary.)

Job Detail:

 • Handle reservations and bookings for flights, hotels, railways
• Ticketing, issuing, reissuing tickets and refunds on AMADEUS system
• Operate the VIPS efficiently as well as other internal systems to maintain accurate and up-to-date records
• Award mileage deduction using AMADEUS system
• Call customers in case of irregular operations (cancellations of flights, delays, major strikes etc.)

• Assist with queries from their offices, Airports, other sections and other airlines to ensure smooth communications and operations
• Carry out other duties as instructed by Manager/Assistant Manager & Supervisor

 

Essential skills:

• Fluent Verbal and written communication skills in Japanese and English
• Professional verbal and written communication skills
• Proficient in computer skills

 

Probationary Period:
6 months

 

Hours of work: 

Flexible and able to work shifts, including weekends and Bank Holidays according to roster. Times may vary.• Shift 09:00 to 17:30 (Subject to change)

 

This is a two-year fixed-term contract with the potential to become permanent, depending on business and performance, as long as the candidate's visa allows.

 

*Candidate must have right to work in UK