Position: Account Director (Beverage account)
Business: Global Saas
Company Location: Rotterdam
Client Location: Amsterdam
Salary: €100K - €200K Negotiable
Office working (Client visit): 2-3 days /week, as per requested
All of the applicants must have an eligible visa for working in Netherlands.
Job description:
Drive revenue growth within existing account (fortune 500 companies) by identifying expansion opportunities and upselling/cross-selling our solutions.
Develop and nurture strong relationships with CXOs and key decision-makers within large global customers.
Act as a trusted advisor, understanding customer pain points, business challenges, and long-term goals to align our offerings accordingly.
Collaborate with internal teams, including Product, Delivery and Customer Success, to ensure seamless execution of customer expansion strategies.
Provide strategic insights and recommendations to enhance our product roadmap based on customer feedback and industry trends.
Monitor account performance, customer satisfaction (NPS), and retention metrics to drive continuous improvement.
Ensure smooth onboarding, implementation, and ongoing account management for existing customers.
Lead strategic account planning processes, defining long-term objectives and key milestones for each account.
Requirements:
(Must)
6-10+ years of experience in enterprise account management, customer success, or farming roles within SaaS or technology-driven industries.
- Extensive experience of working with global enterprise beverage company
Open to frequent travel across Europe to meet with customers and drive business growth.
(Nice to have)
- Strong technical background with the ability to deep dive into the platform, understand customer use cases, and provide data-driven insights.
- Excellent relationship-building skills and the ability to work with senior stakeholders(CXOs, VPs, Directors).
- Experience collaborating cross-functionally with Product, Sales, and Customer Success teams.
- Deep knowledge of Logistic/Supply chain/Transportation solution.
- Proficiency in at least two regional languages is a plus, enhancing engagement with diverse customers.
We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.
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