Company: Airline Company
Job Title: Inside Sales Centre Agent (Japanese Speaking)
Location: London:
Salary: Around GBP 24K (*This package is inclusive of average bank holiday premium shift pay and a non-guaranteed annual bonus which is around 1 month's salary.)
Job Detail:
• Handle reservations and bookings for flights, hotels, railways
• Ticketing, issuing, reissuing tickets and refunds on AMADEUS system
• Operate the VIPS efficiently as well as other internal systems to maintain accurate and up-to-date records
• Award mileage deduction using AMADEUS system
• Call customers in case of irregular operations (cancellations of flights, delays, major strikes etc.)
• Ticketing, issuing, reissuing tickets and refunds on AMADEUS system
• Operate the VIPS efficiently as well as other internal systems to maintain accurate and up-to-date records
• Award mileage deduction using AMADEUS system
• Call customers in case of irregular operations (cancellations of flights, delays, major strikes etc.)
• Assist with queries from their offices, Airports, other sections and other airlines to ensure smooth communications and operations
• Carry out other duties as instructed by Manager/Assistant Manager & Supervisor
• Carry out other duties as instructed by Manager/Assistant Manager & Supervisor
Essential skills:
• Fluent Verbal and written communication skills in Japanese and English
• Professional verbal and written communication skills
• Proficient in computer skills
• Professional verbal and written communication skills
• Proficient in computer skills
Probationary Period:
6 months
6 months
Hours of work:
Flexible and able to work shifts, including weekends and Bank Holidays according to roster. Times may vary.• Shift 09:00 to 17:30 (Subject to change)
This is a two-year fixed-term contract with the potential to become permanent, depending on business and performance, as long as the candidate's visa allows.
*Candidate must have right to work in UK