■ Position: Japanese speaking IT helpdesk engineer
■ Salary: 32,000
■ Salary: 32,000
1 st and 2nd level troubleshooting with customers and assist them as their escalation point of contact.
■ Job discreption:
Queuing management with IT support ticket system.
Hands-on PC support and initial kitting skills.
General administration and implementation skills on server environment.
Basic knowledge about Microsoft Active Directoty.
The experience of design, installation and administraton of AD is preferred.
Basic knowledge and experience of public clouds as like AWS and Azure.
The experience of design, installation and administraton of any cloud is preferred.
Understand and detailed planning and designing for enterprise IT environment.
IT element configuration including day-to-day service delivery.
Proof of concept testing and acceptance testing.
Vendor negotiation and control.
Development and implementation for new features and services.
Establish and cease PC/Server Security systems.
Project and service delivery schedule management.
Careful consideration to ensure profitable systems and implementation.
Maintain secure operations and keep the environment tidy.
Documented approach for implementation and modification.
Travel over the world for business purposes as and when required.
Queuing management with IT support ticket system.
Hands-on PC support and initial kitting skills.
General administration and implementation skills on server environment.
Basic knowledge about Microsoft Active Directoty.
The experience of design, installation and administraton of AD is preferred.
Basic knowledge and experience of public clouds as like AWS and Azure.
The experience of design, installation and administraton of any cloud is preferred.
Understand and detailed planning and designing for enterprise IT environment.
IT element configuration including day-to-day service delivery.
Proof of concept testing and acceptance testing.
Vendor negotiation and control.
Development and implementation for new features and services.
Establish and cease PC/Server Security systems.
Project and service delivery schedule management.
Careful consideration to ensure profitable systems and implementation.
Maintain secure operations and keep the environment tidy.
Documented approach for implementation and modification.
Travel over the world for business purposes as and when required.
■ Requirements:
Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares.
General knowledge and experience in PC Hardware, Server and public clouds.
General knowledge and experience in NW Switch/Router/FW Products additonally are preferred.
Any certification related to PCs, server, network, and ITIL an asset.
Excellent written and verbal communication skill in English and Japanese
General knowledge and experience in PC Hardware, Server and public clouds.
General knowledge and experience in NW Switch/Router/FW Products additonally are preferred.
Any certification related to PCs, server, network, and ITIL an asset.
Excellent written and verbal communication skill in English and Japanese
Strong time management/multi tasking & organisational skills.
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