Position Title:
Operations Manager – International Logistics & Fulfilment
(Future Branch Leader Candidate)
Department:
Warehouse/Logistics / Supply Chain
Location:
[The Netherlands] – Rotterdam
Reports To:
Deputy Branch Manager / Headquarters in Amsterdam
Purpose of the Role:
The Operations Manager is responsible for leading daily fulfilment and logistics operations at our Rotterdam center. This includes managing warehousing, inventory, shipping coordination, and last-mile delivery for both B2B and e-commerce clients. The role focuses on operational efficiency, team performance, and customer satisfaction.
This position is designed as a strategic pipeline to future branch leadership. Candidates with proven leadership skills and a strong operational mindset will be considered for future promotion to Deputy or Branch Manager as part of our succession planning.
Key Responsibilities:
Oversee daily fulfilment operations including receiving, storage, picking/packing, and outbound processing.
Supervise operational teams: warehouse staff, logistics coordinators, shipping administrators.
Manage cross-border shipping activities including coordination with couriers and customs brokers.
Ensure operational KPIs are met: on-time shipping, order accuracy, inventory accuracy, and handling time.
Monitor and improve warehouse layout, workflow, and standard operating procedures.
Collaborate with IT to ensure system integration and WMS/TMS functionality for smooth operations.
Plan staffing and shift schedules based on forecasted volumes and seasonal peaks.
Coordinate with external partners (3PLs, carriers, vendors) and ensure SLA compliance.
Support continuous improvement activities using Lean tools or small-scale automation initiatives.
Act as site leader during the absence of the Deputy Branch Manager.
Maintain adherence to safety standards and international compliance (customs, VAT, Incoterms, etc.).
Contribute input to budget planning and vendor evaluation (as appropriate).
Key Requirements:
Education & Experience:
Bachelor’s degree in Logistics, Supply Chain Management, Business, or related field.
(Equivalent professional experience may be considered.)Minimum 5 years’ experience of operation manager, fulfilment center operations, or international shipping.
Prior experience in team leadership or supervisory role within warehousing or logistics operations.
Skills & Competencies:
Strong leadership and team coordination skills.
Hands-on knowledge of fulfilment processes, warehouse systems, and inventory management.
Familiarity with cross-border shipping, customs clearance, and EU trade compliance.
Solid understanding of WMS/TMS systems; comfortable with digital tools and reporting.
Native Dutch and business level of English.
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