Job Title: Support Engineer
Type of position: Permanent
Location: West London, UK
Salary: TBA, but expected around 35K + bi-annual profit, sharing bonus, private pension and
private health insurance.
Working hours: Monday to Friday 35 hours per week (minimum daily 7.5 hours
flexible hours between 7 a.m. and 5 p.m. over 5 days)
Language: Business English
Travels – Business travel mainly to UK and Europe for customer support*
■Responsibilities
・Responsibilities including technical support at customer sites, product repair and supporting business development.
・Customer Technical support – responding to customer technical questions by email and telephone support.
・Product Repair and Repair Management (preparing repair summaries and quotations to customers)
・Support to business development team
・Customer Technical support – installation, maintenance and troubleshooting of RF Products at customer sites in Europe.
・Health & Safety /IT– responsible for ensuring the company meets policy requirements
・Travel – Business travel mainly to UK and Europe for customer support
■Essential experience, competencies and skills requirements
・Experience in RF engineering, DC power supplies, impedance matching units, or plasma chambers
・Soldering experience
・Availability for travels – Business travel mainly to UK and Europe for customer support
・Valid working visa in the UK
・Electronic Engineering degree
・Must be fluent in written and spoken English
・Must be competent in the use of MS Office, particularly Excel, Word, Access and Power Point to intermediate level.
■Preferred requirements
・Knowledge of workplace Health & Safety
・German, Japanese other languages a plus
・IT server knowledge
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