Head of Building Service

Job title: Head of Building Service
Contract type: Permanent
Location: London
Salary: GBJP 50K - GBP 55K
Start date: 22 Apr 2021
Job Reference: 11300
Contact details: Mitsuo Sawai
Contact email:
Contact-phone: +44 (0) 20 7489 2990
Job published: 15 days ago



Head of Building Service




£50K - £55K per annum


Job profile


A Japanese global Culture Home are looking for a Head of Building Service.






Building & Services Management

§  Accountable for the development and delivery of an effective and efficient building services management and maintenance strategy.

§  Manage the contracts and relationships relating to the operation of the company. These will include but are not limited to facilities maintenance, cleaning, security, IT, and fire safety.

§  Manage the procurement, performance and appraisal of contracted services ensuring they deliver to the company standards.

§  Lead and collaborate in multi-disciplinary and cross functional Project teams to deliver specific projects and programmes of activities, bringing together the skills and experience needed to deliver a wide range of shared initiatives and objectives.

§  Work closely with other occupants of the company for example, the retail concessionaire and the catering concessionaire to foster positive working relationships and to ensure compliance with the company’s operating procedures.

§  Ensure compliance with the landlord’s requirements for maintenance and access.

§  Responsible for the effective allocation of expenditure in relation to reactive repairs and maintenance ensuring results are achieved within budget and timescales in line with an effective and efficient maintenance schedule.

§  Manage the company 's security and fire response systems.

§  Develop and implement back-of-house operating procedures.

§  Develop, cost and implement a longer-term maintenance plan.

§  Organise a regular housekeeping programme maintaining the company premises to the highest possible standard.

§  Provide outstanding leadership to team members, including opportunities for coaching and development, to maximise work output and work quality.

§  Work with the Special Events Manager and Programming Team in successfully delivering the operational requirements for special events and venue hire.

§  Manage the set-up and operational delivery for all aspects of external hire events, including the hiring and co-ordinating of additional staff and technicians where necessary and liaison with external contractors and suppliers for special events.


Risk Management

§  Ensure that appropriate arrangements and resources are in place to manage risk, including health and safety and security across the organisation. Managing systems, policies, and procedures to protect the interests of the company that meet all statutory obligations.

§  Work with the Associate Director – Operations & Services to assist with the development and maintenance of the company operational Risk Register, Disaster Recovery & Business Continuity plans, and to manage the the company emergency control and evacuation plans.

§  Understand and ensure that the implications and duties imposed by new Acts of Parliament, Statutory Instruments, H.S.E. Guidance Notes and Codes of Practice are brought to the attention of the Board of Directors.

§  Identify potential risks and mitigation strategies, including health and safety, to deliver the programmes of work and operate the building.

§  Lead across the company on the development of an effective Health and Safety culture ensuring legal compliance across the team and implementing an adequate programme of training for health and safety is established.

§  Ensure adequate means of distributing and communicating health, safety and welfare information obtained for the H.S.E., Safety organisations and Trade associations regarding new techniques of accident prevention, new legislation requirements and codes of practice etc.

§  Liaise with managers and operational teams and make recommendations on safety standards.

§  Ensure that all the company staff, Retail and Food & Beverage Partners and other contracted service providers are aware of and understand the Health and Safety requirements of their roles.

§  Organise the operational training of staff including fire safety; first aid; health and safety; security and licensing law.


Financial Management

§  Responsible for the budget allocated to the Repairs & Maintenance of the building. Ensuring effective procurement, negotiation and contracting of services and resources while allocating operational expenditure effectively.

§  Liaise with the Company’s Accountants to handle day-to-day monthly and end of year accounting.

§  Review financial information and adjust operational budgets to promote profitability.

§  Preparing annual budgets for the buildings and services department.

§  Review of monthly management reports, monitoring departmental performance and reporting on variances.

§  Responsible for asset management, with Financial and Legal teams.




§  Executive Management Team

§  Operational Teams for Operations & Services, Programming, Marketing & Communications, Corporate Development and Finance & Compliance.



§  Retail and Food & Beverage Partners and other contracted service providers

§  Tokyo Liaison Team

§  Local Authorities

§  Retail, Food & Beverage Partners, and other tenants as required for functional operation.

§  Contracted service providers for Security, Cleaning, IT, Insurance and Facilities.





§  A bachelor’s degree from an accredited college or university in a relevant area or equivalent experience.

§  Other relevant training, licences and certification are advantageous, such as NEBOSH, IOSH, DBS, SIA, etc.

§  First Aid training beneficial



§  Proven analytical thinking, problem solving skills and communications skills (both written and oral) with attention to detail.

§  Will have operated in a professional customer service orientated environment in senior management roles requiring bottom-line focus and budget management responsibilities.

§  Ability to prioritize and manage a number of projects at one time under pressure.

§  Working knowledge of Japan including a variety of aspects of Japanese art and culture.

§  Exceptional attention to detail, and focus.

§  Commitment to creating and maintaining good relationships with individuals and organisations, both in Japan and elsewhere.

§  Show excellent interpersonal skills and experience of dealing with people at all levels.

§  Flexibility and willingness to be involved in all aspects of Japan House’s activities when necessary.

§  Evidence of core IT literacy including Microsoft Word, Excel, and PowerPoint.



§  Significant experience of a public-facing venue and ensuring its safe, secure, and well-maintained operation.

§  Working in a busy cultural environment, planning, and delivering a variety of events.

§  A track record demonstrating significant progression in management; in a senior level role with direct P&L responsibility.

§  A solid track record of success leading cross functional teams.

§  Proven track record in managing third party relationships.

§  Strategic thinker, experience of converting strategy into detailed operational plans.

§  Outstanding project management skills, meticulously well organised and reliable.

§  Effective collaborator, able to work with colleagues across the organisation to design and embed systems and processes which meet our needs.

§  Excellent time management skills.

§  A creative mind with an ability to suggest improvements.










Monday – Friday : 0900am – 0600pm

Many duties carried out in JHL public spaces with frequent after-hours event-related tasks (evenings and weekends).





Eligible to work in the UK without any restriction


About our client


 Japanese global culture home