Field Service Engineer / Italy
CIRCA Euro 50K per annum (inc bonus)
A Japanese Global manufacturing company is looking for a field Service Engineer, who will install, repair, maintain, and relocate company’s medical diagnostic equipment in the point of care and clinical laboratory environment, utilizing their technical knowledge of diagnostic systems.
Duties and Responsibilities
l Perform service activities efficiently and effectively as requested (including but not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement) and ensure on-going effectiveness.
l Manage the territory of assigned equipment and parts inventory to meet customer needs and contribute to the sales of service products to meet revenue goals.
l Ensure customer satisfaction and improve service outcomes by delivering speedy and high-quality service. Act as a trusted advisor to company’s customers by understanding customer needs and providing appropriate solutions.
l Provide feedback to the manager concerning performance anomalies encountered in the field and suggest recommendations for improvements.
l Review service manual documentation to ensure accuracy and current revision levels and translate these documents into local language when the need arises.
l Maintain Device History Records and monitor modification and software upgrade status.
l Review failure trend analysis data for each product assigned. Identify failure trends and report them to management for resolution.
l Maintain professional and technical knowledge pertaining to service activities described by attending educational classes as required and reviewing technical bulletins.
l Degree in Engineering or related fields.
l 3+ years’ experience in the repair, maintenance, and installation of medical diagnostic equipment used in a laboratory setting.
l English business level speaker.
l Able to travel with access to a major airport. This position will routinely require extensive or overnight travel on short notice within or sometimes beyond defined territory or routine business hours to support customer needs.
l Able to lift and carry equipment up to 50 kg.
Candidate must be eligible to work without any restrictions as no visa support given