Position: ServiceNow Technical Specialist
Company: Financial Services
Location: Luxemburg (office 5 days a week)
Salary: Negotiable
Job Description
- Design and optimize the ServiceNow platform development strategy and evolution roadmap
- Design and supervise the implementation of solutions for the ServiceNow and Service Portal platform
- Design and supervise the implementation of dashboards, workflows, and other items in the ServiceNow
- Provide advice and guidance to support platform adoption and stay abreast of new platform capabilities
- Provide technical expertise and support for ServiceNow platform
- Manage platform security and access controls
- Act as the Cloud Application Owner for IT Applications, not limited to ServiceNow
- Act as CMDB manager, leading the strategy, implementation, and maintenance of the CMDB
- Create and maintain documentation, procedures and processes for ITIL services
- Liaise with the 3rd party in charge of maintenance and development of the platform
- Studies in Information Technology with relevant working experience in IT, ideally in banking area
- Extensive working experience with ITIL Platform, ideally ServiceNow
- Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and reporting
- Ability to create, maintain and follow the procedures related to the ITIL platform
- Highly organised, meticulous, structured, and methodical in delivery
- Knowledge of technical investigation is an asset
- Be familiar with IT system management (access policies, updates requirement, monitoring)
- Previous experience in a financial institution would be an asset
- Excellent knowledge of English (oral and written) – French considered as an advantage
- Strong problem‑solving abilities
- Ability to work independently and manage multiple task assignments
- ServiceNow certifications will be an added value
Requirements:
We regret to inform applicants that only shortlisted candidates will be notified.
Thank you for your understanding.