Title After Sales Service Technician (Plumber background)
Salary £35 - 45K /year + Overtime payment + Commutation fee
Location London, United Kingdom
Company One of a global and famous manufacturing company
Main responsibilities
- Carrying out repairs and maintenance on the company products
- Professional and competent customer service
- Installation of the company's products, e.g. at in-house exhibitions
- Co-operation with the internal sales department on customer offers (technical aspect)
- Documentation of work orders and timely internal reporting
- Independent management of external warehouses
- Assessment and qualification of warranty claims
- Coordination of orders and own service personnel (in terms of efficiency, time, costs)
- Contact person for claim support requests to ensure a quick and effective solution
- Organizing an after-sales service network
- Coordinating technicians to guarantee efficient order processing (territory allocation)
- Collaboration on cross-departmental projects
- Continuous monitoring of workflows and processes for the purpose of optimization and cost reduction
- Management and development of the after-sales service team, including personnel planning and selection, conducting staff appraisals and appraisal interviews, etc.
- The company reserves the right to assign the employee according to the abilities any other reasonable tasks, if necessary only on a deputy basis and/or also at a different location, with the same remuneration
Requirements
- Valid working visa holder in the UK with no restriction and remaining 2 years
- Completed training as a plumber or professional experience and sound knowledge of the plumbing industry
- Strong customer and service orientation (with consideration of economic efficiency)
- Knowledge of written and spoken English
- Flexibility and organizational talent
- Willingness to travel
- Intercultural competence and strong communication skills
- Sense of responsibility, independent and team-orientated work
- Good knowledge of MS Office applications
- Class B driving licence
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