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After Sales Service Technician (Plumber background)

役職名: After Sales Service Technician (Plumber background)
勤務地: ロンドン
職種: エンジニアリング・製造
給与: GBP 35,000 - 45,000 (Annual)
求人番号: PR/118018
求人情報掲載日: 2025/05/15 16:13
勤務形態: オフィス勤務

Title            After Sales Service Technician (Plumber background)

Salary         £35 - 45K /year + Overtime payment + Commutation fee

Location     London, United Kingdom

Company    One of a global and famous manufacturing company

 

Main responsibilities

  • Carrying out repairs and maintenance on the company products

  • Professional and competent customer service

  • Installation of the company's products, e.g. at in-house exhibitions

  • Co-operation with the internal sales department on customer offers (technical aspect)

  • Documentation of work orders and timely internal reporting

  • Independent management of external warehouses

  • Assessment and qualification of warranty claims

  • Coordination of orders and own service personnel (in terms of efficiency, time, costs)

  • Contact person for claim support requests to ensure a quick and effective solution

  • Organizing an after-sales service network

  • Coordinating technicians to guarantee efficient order processing (territory allocation)

  • Collaboration on cross-departmental projects

  • Continuous monitoring of workflows and processes for the purpose of optimization and cost reduction

  • Management and development of the after-sales service team, including personnel planning and selection, conducting staff appraisals and appraisal interviews, etc.

  • The company reserves the right to assign the employee according to the abilities any other reasonable tasks, if necessary only on a deputy basis and/or also at a different location, with the same remuneration

 

Requirements

  • Valid working visa holder in the UK with no restriction and remaining 2 years

  • Completed training as a plumber or professional experience and sound knowledge of the plumbing industry

  • Strong customer and service orientation (with consideration of economic efficiency)

  • Knowledge of written and spoken English

  • Flexibility and organizational talent

  • Willingness to travel

  • Intercultural competence and strong communication skills

  • Sense of responsibility, independent and team-orientated work

  • Good knowledge of MS Office applications

  • Class B driving licence