Field Service Engineer / Netherlands

Job title: Field Service Engineer / Netherlands
Contract type: Permanent
Location: Amstelveen
Salary: Up to Euro 70K (Inc Bonus)
Reference: EN - PR/111497
Contact details: Mitsuo Sawai
Contact email:
Job published: December 15, 2021 06:59

​Field Service Engineer / Netherlands



Job profile

A Japanese Global manufacturing company is looking for an experienced Field Service Engineer who can install, repair, maintain, and relocate the company’s medical diagnostic equipment in the point of care and clinical laboratory environment, utilizing their technical knowledge of diagnostic systems.

Duties and Responsibilities

Perform service activities efficiently and effectively as requested (including but not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement) and ensure on-going effectiveness.

Manage the territory of assigned equipment and parts inventory to meet customer needs and contribute to the sales of service products to meet revenue goals.

Ensure customer satisfaction and improve service outcomes by delivering speedy and high-quality service. Act as a trusted advisor to the company’s customers by understanding customer needs and providing appropriate solutions.

Provide feedback to the manager concerning performance anomalies encountered in the field and suggest recommendations for improvements.

Review service manual documentation to ensure accuracy and current revision levels and translate these documents into local language when the need arises.

Maintain Device History Records and monitor modification and software upgrade status.

Review failure trend analysis data for each product assigned. Identify failure trends and report them to management for resolution.

Maintain professional and technical knowledge pertaining to service activities described by attending educational classes as required and reviewing technical bulletins.


Degree in Engineering or related fields.

3+ years’ experience in the repair, maintenance, and installation of medical diagnostic equipment used in a laboratory setting.

English business level speaker.

Able to travel with access to a major airport. This position will routinely require extensive or overnight travel on short notice within or sometimes beyond defined territory or routine business hours to support customer needs.

Able to lift and carry equipment up to 50 kg.


This position is a regional role planned to cover the Benelux region.

*The main office is planned to be based in Brussels.


Candidate must be eligible to work without any restrictions as no visa support given