Title Manager of After Sales Service (Plumber background)
Location London, United Kingdom - Could be hybrid working.
Main responsibilities
• Carrying out repairs and maintenance on their strong products in this industry
• Professional and competent customer service
• Co-operation with the internal sales department on customer offers (technical aspect)
• Documentation of work orders and timely internal reporting
• Independent management of external warehouses
• Assessment and qualification of warranty claims
• Coordination of orders and own service personnel (in terms of efficiency, time, costs)
• Contact person for claim support requests to ensure a quick and effective solution
• Organizing an after-sales service network
• Coordinating technicians to guarantee efficient order processing (territory allocation)
• Collaboration on cross-departmental projects
• Continuous monitoring of workflows and processes for the purpose of optimization and cost reduction
• Management and development of the after-sales service team, including personnel planning and selection, conducting staff appraisals and appraisal interviews, etc.
• The company reserves the right to assign the employee according to the abilities any other reasonable tasks, if necessary only on a deputy basis and/or also at a different location, with the same remuneration
Requirements
• Completed training as a plumber or professional experience and sound knowledge of the plumbing industry
• Strong customer and service orientation (with consideration of economic efficiency)
• Flexibility and organizational talent
• Willingness to travel
• Intercultural competence and strong communication skills
• Sense of responsibility, independent and team-orientated work
• Good knowledge of MS Office applications
• Class B driving licence
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