Manager of After Sales Service (Plumber background)

Title               Manager of After Sales Service (Plumber background)

Location　   London, United Kingdom

Company    One of a global and famous manufacturing company

Main responsibilities

•    Carrying out repairs and maintenance on their strong products in this industry

•    Installation of their products, e.g. at in-house exhibitions
•    Professional and competent customer service
•    Co-operation with the internal sales department on customer offers (technical aspect)
•    Documentation of work orders and timely internal reporting 
•    Independent management of external warehouses
•    Assessment and qualification of warranty claims 
•    Coordination of orders and own service personnel (in terms of efficiency, time, costs)
•    Contact person for claim support requests to ensure a quick and effective solution
•    Organizing an after-sales service network
•    Coordinating technicians to guarantee efficient order processing (territory allocation)
•    Collaboration on cross-departmental projects 
•    Continuous monitoring of workflows and processes for the purpose of optimization and cost reduction
•    Management and development of the after-sales service team, including personnel planning and selection, conducting staff appraisals and appraisal interviews, etc.
•    The company reserves the right to assign the employee according to the abilities any other reasonable tasks, if necessary only on a deputy basis and/or also at a different location, with the same remuneration

Requirements

•    Completed training as a plumber or professional experience and sound knowledge of the plumbing industry 
•    Strong customer and service orientation (with consideration of economic efficiency) 

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