Position: IT Operation Center
Salary: 37,000GBP/ Year
Location: Central London
Condition: 24×7 Shift working
Job description
- 1st and 2nd level support and play a crucial role in early
recovery of Network / Mobile services / IOT services /customers' services in the event of faults and trouble
- Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts /reports and customer fault calls from internal
technical divisions & customers (service portal /ticket system /email /telephone).
- Update trouble ticket systems and customer documentation with fault history.
- Notify the On Call Support / LM of issues which require escalation, customer questions /complaints or requirements & new business opportunities.
- Visit customer premises with 3rd party vendors as and when
required for troubleshooting, project or maintenance contract work.
Requirements
- Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio.
- Knowledge and proficiency in maintenance and installation of network infrastructure, security, server or virtualization.
- Fluent English language skills required (verbal and written).
- Ability to investigate and source answers to various service portals, ticket, email and telephone enquiries.
- Proven customer service and facing experience, at all customer levels.
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