Title
Japanese or Mandarin speaking Field Service Engineer
Location
Dresden, Germany
Salary
€40,000 -75,000 / year (Negotiable)
Language: Fluency in English / Business Japanese or Chinese is a must.
■Job profile
A Japanese global manufacturing company is looking for someone that can handle field service engineering activities to company customers.
■Main responsibilities
· Receive service calls from customers; determining customer needs, problems and responding accordingly.
· Provide over-the-phone consultation and advice to customers; including emergency situations, as well as schedule and repair Company products at customer site.
· Perform preventative maintenance on Company products.
· Establish and manage a local maintenance service structure.
· Inspect and evaluate customer usage of Company products.
· Provide training to customers in usage and maintenance of Company products.
· Provide application support on Company products to customer.
· Liaison between customer and Applications Programmer for customer requests involving a change in applications.
· Research market needs and customer applications of Company products.
· Submit application report to management in a timely manner.
· Support sales activities, whilst establishing and maintaining a good relationship with customers.
· Participate in sales meetings as required.
· Submit various reports: such as service reports, weekly report, and expense report to management in a timely manner.
· Receive follow-up and additional training on Company products in Japan.
· Responsible for maintaining company parts and tools.
· Minimize downtime of systems.
■Qualification
· Valid working visa holder iEnglish, and Japanese or Mandarin speaking is a MUST.
· Able to take 3-6 months of training in Japan.
· Bachelor's is a must(Mechanical, Electrical, Mechatronics, or Semiconductor major).
· Master's or Doctor's degree would be preferable.
· Driver’s License.
1. Experience in maintenance with semiconductor-related products would be preferable. (Mask inspection system would be ideal).
2. Plenty of knowledge or experience in R&D in the semiconductor field would be preferable.
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