British Travel Agency is seeking for:
Travel Consultant for Japan
Full time
Salary: up to 28K GBP
Responsibilities:
• Consult with clients by telephone, on video call, via email and in person at our offices or travel
industry events to identify their individual holiday requirements.
• Create high-quality tailor-made itineraries for direct and trade clients based on their
requirements.
• Work to achieve individual and team sales targets; converting both tailor-made and small group
tour enquiries to sale; maximizing value from each enquiry.
• Co-ordinate all aspects of the client booking, including reservations, to ensure successful delivery
of trip.
• Conduct quality check of travel documents to ensure high quality, accurate information is received
by our clients.
• Take a proactive approach to learning and development to ensure your sales skills, customer
service and product knowledge are always improving.
• Undertake familiarisation visits and inspections in our destination countries where required, to
boost your own knowledge and share insights gained with your peers and product team.
• Other reasonable tasks as requested by Sales Team Leader/Branch Sales Manager.
Outputs & Deliverables
• Creation and delivery of inspiring, high quality proposals and confirmation documents.
Outcomes & KPIs
• Consistent achievement of individual monthly sales targets (booking number and profit).
• Consistently high conversion rate of active leads to bookings, while taking on the expected volume
of enquires.
• Consistently high client satisfaction from both bookers and non-bookers, measured through client
feedback.
• A minimal level of complaints and errors.
What you will need
• Previous customer service and/or sales experience.
• Experience of living and/or working in Japan, coupled with a passion for the country as a travel
destination.
• Self-motivated with the determination to achieve individual and team sales targets.
• A highly organised and productive approach; you must be able to get a lot done under pressure to
a high degree of accuracy.
• Excellent communication skills enabling you to interact confidently with clients over the phone, by
video call, by email and in person, along with facilitating good relationships with your colleagues
internally.
• A creative approach to problem solving, continually seeking to find the best outcomes to meet
and exceed individual client requirements.
• The determination to continually improve your own skills and knowledge, taking a proactive
approach to your own personal development.
What we are looking for from you
A high level of resilience, tenacity and critical thinking are essential for success in this role. Alongside this
you will also be expected to demonstrate independence and self-motivation to continually reflect on your
own performance and proactively seek to improve your personal and professional development