Helpdesk Leader/ Senior Help desk
Business: Information technology
Company Location: City of London
Salary: up to 35,000 GBP
Office working
All of the applicants must have an eligible visa for working in the UK.
Job description
-Communicating goals and deadlines to team members.
-Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations.
-Performing customer service functions, including interacting with customers and answering questions.
-Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact.
-Active Directoty administration / Azure AD administration based on the procedure/instruction.
-Public cloud based server administration based on the procedure/instruction.
-Travel over the world for business purposes as and when required.
Requirements
-Team leader/Sub-leader in IT industry is preferred.
Wide knowledge and proficiency in PC software like Microsoft
-Windows 10/11/servers, MS Office and Antivirus softwares.
-Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles.
-In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac).
-In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM).
-In-depth knowledge of internet, network protocols and devices.
-Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred.
-Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts.
-English proficiency business level.
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