Japanese Speaking IT Support Engineer (1st Line)

Troubleshoot and resolve IT issues via phone, email, or in person

Log all support activities and resolutions in the ticketing system

Install, configure, and maintain computer systems and peripherals

Support IT infrastructure setup and maintenance

Assist with user training and IT literacy improvement

Maintain inventory of hardware, software, and licenses

Support internal IT projects under supervision

3+ years of experience as an infrastructure engineer (server + network)

Basic knowledge of Microsoft AD, hardware, OS, networking, Intune, and virtualization

Japanese proficiency (N1) and TOEIC score of 800+

Ability to work independently and collaboratively in a fast-paced environment

Experience in customer service or technical support

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